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Frequently asked questions

Our goal is to educate, so you can make an informed decision

About The Hairy Pill®

The Hairy Pill® is a subscription service that provides access to a daily, personalised capsule for men and women to help stop hair loss and support regrowth. Ongoing check-ins with our partner doctors are included to review your progress and adjust your treatment if required.

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The Hairy Pill® was created to make personalised hair loss treatments more simple, affordable and convenient. Inspired by real experiences with Professor Rodney Sinclair’s patented technology, the team set out to provide an accessible daily capsule supported by transparent service and ongoing care.

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The Hairy Pill® is a subscription service that delivers hair loss treatment to men and women, with regular doctor check-ins and personalised dosing.

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The Hairy Pill® is a registered Australian business using clinically tested and patented technology from Professor Rodney Sinclair. It provides a safe and effective approach to supporting hair health.

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About Our Hair Loss Treatment

The Hairy Pill® lets you access personalised hair loss treatment from home in a few simple steps: complete a short online form, have your details reviewed by a partner doctor, receive your treatment via express delivery, and enjoy regular check-ins to adjust your plan as needed.

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The Hairy Pill® has exclusive online access to technology patented by Dr Rodney Sinclair through Samson Clinical Pty Ltd. The patent was issued by IP Australia, and Dr Sinclair oversees the medical side of the treatment.

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Most people start seeing results within 3 to 6 months, though some notice changes sooner. Regular check-ins with your doctor help personalise dosing to improve outcomes over time.

The Hairy Pill® provides a safe and secure way to access hair loss treatment, with ongoing doctor consultations, compounded production, and patient support. All ingredients are third-party tested for quality and consistency, and you can contact our team on (03) 8899 6322 or [email protected] to discuss safety or side effects.

The Hairy Pill® treatment may contain a combination of active ingredients, vitamins, amino acids, and essential elements tailored to each person. All ingredients are carefully tested for quality and consistency, and more detailed information is available by contacting our Patient Services team by phone on (03) 8899 6322 or email [email protected].

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Hair growth elsewhere is very rare, with the vast majority of people (around 95%) not experiencing it. Hair follicles on the scalp are more responsive and remain in active growth longer than other body hair.

The technology behind The Hairy Pill® has been clinically tested, proven, and patented by Professor Rodney Sinclair, who has treated over 20,000 patients in Melbourne. The Hairy Pill® brings this treatment to people across Australia.

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Like any medication, The Hairy Pill® has a very low incidence of side effects. Our partner doctors start treatment at a low dose and adjust it as needed, and any issues can be managed by changing your dose or ingredients at no extra cost.

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General Hair Loss Questions

If you stop The Hairy Pill®, your hair won’t fall out suddenly; instead, it will gradually return to its previous state, often with some shedding 1–5 months after stopping. We recommend discussing any changes with your doctor or contacting our team on (03) 8899 6322 or [email protected].

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Hair loss can be caused by genetics, medical conditions, or lifestyle factors like stress and diet. It often happens gradually, but sometimes occurs suddenly, and different types respond to different treatments, making correct diagnosis important.

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If you start early, some types of hair loss can be reversed or slowed, especially with effective treatments. Certain temporary hair loss, like Telogen Effluvium, may also recover naturally once the trigger is removed, but acting sooner gives the best chance to restore hair.

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Your hair growth rate is mostly determined by genetics, but you can support healthier, stronger hair through good scalp care, proper nutrition, and managing stress and sleep. Medically proven treatments like minoxidil and finasteride can help if stronger intervention is needed.

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Losing 50–100 hairs per day is a normal part of your hair’s growth cycle. If you notice sudden heavy shedding, bald patches, or a receding hairline, it’s a good idea to speak with a professional.

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Yes, some extra hair shedding in the first few weeks is normal and shows the treatment is working. This usually lasts 4–8 weeks as new hair pushes out old hairs, with thickening continuing over the following months.

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The best way to prevent hair loss and support regrowth is to start treatment early. While shampoos, supplements, and massages can help, medically proven treatments offer the most reliable results, and consulting a doctor ensures your plan is personalised and effective.

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Men's Hair Loss

Most male hair loss is genetic, caused by sensitivity to the hormone DHT, and worsens with age. Lifestyle and health factors can also play a role, and personalised treatments work best when started early.

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Male hair loss can start as early as the late teens, with genetics and the hormone DHT driving the process. It usually begins with a receding hairline and thinning crown, and early intervention with proven treatments can help slow or reverse hair loss.

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Most male hair loss is genetic, caused by sensitivity to the hormone DHT, which shrinks hair follicles over time. While it can’t be fully avoided, early personalised treatment can help slow or reduce hair loss.

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Catching hair loss early is key. Personalised treatment from The Hairy Pill® can help slow thinning and, in some cases, support regrowth.

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Women's Hair Loss

Losing some hair every day is normal, but sudden shedding, patchy loss, or noticeable thinning can signal a cause like hormones, genetics, stress, or nutrition. Catching it early matters. Personalised treatment can help slow hair loss and support regrowth.

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Hair thinning can start in your twenties, but most women notice it after thirty. Female hair loss usually appears as thinning along the part or behind the hairline and can be slowed or even reversed with early intervention.

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No, the treatment should not be used while trying to conceive, during pregnancy, or while breastfeeding. If this applies to you, please stop treatment immediately.

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Female hair loss can be slowed or even reversed if addressed early. The Hairy Pill® provides access to treatment that can help reduce thinning and support hair regrowth.

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Our Doctors and Pharmacies

Prof. Rodney Sinclair is a registered Australian Specialist Doctor and a Professor of Dermatology at the University of Melbourne. With over 25 years of experience in the field, he is at the forefront of dermatology in both clinical and research settings.

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The Hairy Pill® has been made available online so that it is convenient, accessible and affordable for everyone across Australia.

Yes. In addition to working with The Hairy Pill®, Prof. Sinclair runs two Dermatology clinics in Melbourne. He is also a Director at the Epworth Hospital and a Director at his clinical research company Samson Clinical Pty Ltd.

No, Prof. Sinclair treats both men and women!

Professor Sinclair has treated over 20,000 patients for hair loss, giving confidence that The Hairy Pill® uses clinically backed and researched technology.

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Yes, telemedicine is legal across all states and lets you access medical care without visiting a clinic. You can speak to a doctor by phone or video, and our Patient Services team can help schedule appointments via [email protected] or (03) 8899 6322.

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Our partner doctors are Australian registered and work under the guidance of Dr Rodney Sinclair.

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The Hairy Pill® works with experienced Australian pharmacies, including PharmacySmart Compounding and MyCompounder, which have over 20 years’ compounding experience and have worked with Professor Rodney Sinclair.

All treatment is compounded in Melbourne and dispatched Australia-wide via express post.

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Professor Rodney Sinclair is a global leader in hair loss and dermatology, with multiple patents, over 400 research publications, and authorship of key dermatology textbooks and guidelines. He also holds prominent roles in international dermatology organisations and frequently lectures worldwide.

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Professor Rodney Sinclair is a registered Specialist Dermatologist and Professor of Dermatology at the University of Melbourne, with over 25 years’ experience, 13 books, and more than 400 research publications.

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Account and Subscription

The Hairy Pill® subscription is $75 a month, covering your treatment, ongoing doctor consultations, pharmacy compounding, express delivery, and patient support.

You pay $225 upfront for the first 3 months, then $75 per month from the fourth month onward. You can cancel, pause, or adjust your subscription at any time.

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If your personal information changes or is out of date, you can update your details in your patient portal or email us at [email protected] and we’ll update it for you.

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Yes, you can update your subscription or refill date anytime by emailing [email protected]

No need to worry. We’ll organise everything for you and keep you updated via email. If you have questions at any time, reach out to [email protected].

Follow-up phone consultations with a partner doctor are included in your subscription at no extra cost. You’ll have scheduled check-ins at months 3, 6, 9, 12, and beyond, and you can also request a consultation at any time without paying anything extra.

Cancelling your subscription is simple and can be done in two ways:
Call us between 9am and 5pm AEST on (03) 8899 6322
Email us at [email protected]
Your cancellation is only final once you receive a confirmation email from us.

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The Hairy Pill® is a subscription so you never run out of treatment. Continuous use is needed to see results, and your refills are automatically processed and shipped every three months. Your doctor also tracks your progress and can adjust your dose or ingredients through included phone consultations.

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Hair growth results usually take 3–6 months to appear. By providing a 3-month supply upfront, you can start treatment consistently and give it the best chance to work, so you see real, noticeable results.

Yes. The Hairy Pill® keeps your personal data secure. Only partner doctors, pharmacies, patient services, and company directors access the information they need.

All data is stored on protected servers in controlled facilities.

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Orders and Shipping

Each bottle contains 100 personalised pills, covering a 90-day cycle with 10 extra pills in case of misplacement or delivery delays. The treatment schedule is fixed to follow Professor Sinclair’s proven 3-month framework.

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The Hairy Pill® is compounded and shipped by registered Australian pharmacies using Australia Post express, usually arriving within 2–5 business days. Your order will arrive in simple, discreet packaging. Tracking info is emailed with every order, and express shipping is included in your subscription.

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We cannot change the address for an order that has already shipped, but you can update future shipments by updating details in your patient portal. If the package is still in transit, you may be able to update the delivery address via the tracking link from Australia Post.

Under The Hairy Pill® Replacement Policy, we will send a replacement if you have not received your package 10 business days after your treatment was shipped.

Once you submit your form, a doctor will review it within 24 hours (excluding weekends). If approved, a dispensing pharmacist will call to confirm your details before your order is sent via express post. It usually arrives within 2–3 business days in metropolitan areas and 3–5 days in regional areas.

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You can access our service and the treatment in an easy process that starts with filling out our form (we’ll take care of the rest). Get started now.

Full refunds are available in the following cases:

  • You change your mind after purchase but before the pharmacist produces and dispatches your first bottle.
  • After speaking with the pharmacist, before the product is compounded and dispatched.
  • A partner doctor denies your treatment following the initial assessment.
  • Subscription cancellation before production and dispatch.

If your refund is approved, it can take up to 10 business days to be completed.

The Hairy Pill® subscription runs on a 90-day cycle. Your first refill is sent after your 3-month follow-up with a doctor, and all shipments are included in the cost and sent via express post. You can contact our team anytime to arrange a consultation or adjust your treatment.

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The Hairy Pill® is shipped via Australia Post express. It usually arrives in 2–3 business days for metropolitan areas and 3–5 days for regional areas.

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We do everything we can to make sure your treatment arrives on your doorstep quickly and safely. In the event of a damaged, defective, or delayed order, it’s best to contact us at [email protected].

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All purchases of The Hairy Pill® are final because the treatment contains personalised medication. Once packaged, it cannot legally be used by another patient, so returns or refunds are generally not allowed. Medicines cannot be returned due to legal and safety regulations.

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Contact Us

Our Patient Services team is available weekdays from 9.00am – 5.00pm AEST. You can reach us by phone on (03) 8899 6322 or by email at [email protected].

If you need assistance outside these hours, please email us and we’ll get back to you as soon as possible.

Call 000.
We are not an emergency medical service.