Terms and conditions
1. Acceptance of Terms
2. Our Role
We do not provide medical advice or determine treatment.
All practitioners exercise independent clinical judgment and are not directed by us.
Your relationship with any practitioner or pharmacist is directly between you and that provider.
3. Nature of Service
You may submit information and request access to care through our platform.
We facilitate interactions between you and independent practitioners and pharmacists.
A practitioner will determine what treatment (if any) is appropriate.
You may request consultations at any time, subject to practitioner availability.
A pharmacist will be involved prior to any treatment being supplied.
Treatment will only be supplied where appropriate steps have been completed.
You acknowledge that:
- care is delivered via an online service and is based on the information you provide
- practitioners rely on the accuracy and completeness of information you provide
- additional information or interaction may be required before treatment is supplied
- treatment is not guaranteed and may not be appropriate for all individuals
- outcomes vary and cannot be predicted or assured
4. Scope of Service
Practitioners provide consultations and make decisions in relation to treatment within the scope of the services offered through the platform.
5. Not Emergency Care
If you require urgent medical attention, call 000 or seek immediate care.
If your condition worsens or you are concerned about your health, you should seek appropriate medical assistance.
6. Eligibility
To use the service, you must:
- be at least 18 years old
- be located in Australia
- be capable of entering into a legally binding agreement
- provide accurate and complete information when using the service
7. Your Responsibilities
- provide complete, accurate and up-to-date information
- promptly update any changes to your health or circumstances
- follow practitioner instructions and directions
- seek independent medical advice where appropriate
- only use any treatment provided to you for your personal use
Failure to provide accurate or complete information may impact the availability or suitability of treatment.
You are responsible for your own health decisions.
8. Accounts and Identity
You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.
You must notify us immediately if you become aware of any unauthorised use of your account.
We may verify your identity at any time and may restrict access if we are unable to do so.
9. Treatment
Treatment may be provided in accordance with the clinical judgment of the practitioner, including where use differs from standard approved indications.
Practitioners may adjust, continue or discontinue treatment at their discretion.
We do not guarantee that any treatment will be available or supplied.
10. Fees and Payments
Fees include amounts payable to independent practitioners and pharmacists, together with our platform services.
We collect payments on behalf of practitioners and pharmacists in connection with services they provide to you.
Pricing
An initial fee (currently $225, unless varied) applies.
Ongoing fees (currently $75 per month, unless varied) apply.
Pricing may change from time to time with notice.
Billing
Billing occurs periodically and/or aligned to services provided by practitioners or pharmacists, including the preparation or supply of treatment.
You acknowledge that billing may occur prior to dispatch where relevant services have been provided.
Payments
You authorise us to charge your nominated payment method.
If a payment fails, we may retry payment, suspend or delay services, or restrict access to your account.
Third Parties
Payments are processed by us on behalf of practitioners and other service providers.
11. Cancellation
Cancellation will apply to future billing periods.
You will not be charged for future services after cancellation.
Cancellation does not affect any fees already incurred, including where treatment has been prepared or supplied but not yet fully paid for.
We may suspend or cancel your access to the service where necessary, including where you breach these Terms or where continued use presents a risk to the service or others.
12. Refunds
Refunds may also be provided where cancellation occurs prior to treatment being prepared or supplied.
Refunds are not available where services have been provided or where treatment has been prepared or supplied.
We may, at our discretion, offer adjustments, credits or alternative arrangements where appropriate.
13. Fulfilment and Delivery
Delivery timeframes may vary depending on the completion of required steps and third-party processes.
If required steps are incomplete, including identity verification or required interactions, supply may be delayed.
You are responsible for ensuring that your delivery details are accurate and up to date.
We are not responsible for delays, loss or issues caused by third-party providers.
14. Risks and No Guarantees
Outcomes may vary between individuals.
You acknowledge that all treatment carries potential risks and that you accept responsibility for your decision to proceed.
Any treatment is provided based on the clinical judgment of an independent practitioner.
15. Third Party Providers
To the extent permitted by law, we are not responsible for the acts, omissions or services provided by any third-party provider.
16. Privacy
By using the service, you consent to the collection, use and disclosure of your personal information as described in that policy.
You acknowledge that we may share your information with independent practitioners, pharmacists and service providers where required to facilitate the services provided through the platform.
17. Liability
We are not liable for any indirect, incidental or consequential loss.
We do not make any representations or warranties about the suitability, reliability or availability of the service or any treatment.
Nothing in these Terms excludes, restricts or modifies any rights you may have under applicable law, including the Australian Consumer Law.
18. Changes to Terms
Updated Terms will be published on our website and will apply from the date of publication.
Where appropriate, we may provide notice of material changes.
Your continued use of the service after any changes are published constitutes acceptance of those changes.
19. Governing Law
You submit to the non-exclusive jurisdiction of the courts of Victoria.
Promotional Offers
$25 Off Your First 3-Month Treatment Plan
Receive $25 off your first 3-month treatment plan when you order online. Codes are occasionally available via promotional offer. Upfront cost of $200, reduced from $225. After the first 3 months, $75 per month on subscription. Not in conjunction with any other offer. This offer is not valid for existing patients, new patients only.
Returning Patient Restart Offer
Receive $75 off your next 3-month treatment plan (equivalent to one month free) when you restart your subscription by clicking the restart form link provided in your SMS and completing your details. No promotional code is required; the discount will be applied to your account. Upfront cost of $150 ($50 per month for the first 3 months), reduced from $225. After the first 3 months, $75 per month on subscription unless cancelled. Not in conjunction with any other offer. This offer is not valid for current active patients or new patients. Offer valid for returning patients only.
Men’s Health Week Offer
Receive $25 off your first 3-month treatment plan when you order online at www.thehairypill.com.au. Use the promotional code MHW25 at checkout. Upfront cost of $200 ($66.67 per month for the first 3 months), reduced from $225. After the first 3 months, $75 per month on subscription. Not in conjunction with any other offer. This offer is not valid for current active patients. Offer valid for new patients only. Offer valid from Monday 15 June 2026, 12:00AM AEST, until Sunday 21 June 2026, 11:59PM AEST.
Amazon Prime Offer
Receive $40 off your first 3-month treatment plan when you order online at www.thehairypill.com.au. Use the promotional code provided in the website pop-up after following the prompts. Upfront cost of $185 ($61.67 per month for the first 3 months), reduced from $225. After the first 3 months, $75 per month on subscription. Not in conjunction with any other offer. This offer is not valid for current active patients. Offer valid for new patients only. Offer valid from Monday 15 June 2026, 12:00AM AEST, until Wednesday 15 July 2026, 11:59PM AEST.
