Terms and conditions
1. Acceptance of Terms
2. Our Role
We operate an online platform that facilitates access to independent Australian-registered doctors and pharmacists.
We do not provide medical advice or determine treatment.
All practitioners exercise independent clinical judgment and are not directed by us.
Your relationship with any practitioner or pharmacist is directly between you and that provider.
Partner doctor/pharmacy definition
- References to “doctor,” “partner doctor,” “pharmacy” or “pharmacist” throughout these Terms and on the Website refer exclusively to the independent, third-party medical and pharmacy practitioners within The Hairy Pill®‘s partner network.
- These practitioners are not employees, agents or representatives of The Hairy Pill®, and operate as independent contractors responsible for their own clinical decisions.
- Any reference to “doctor” or “pharmacist” does not refer to a customer’s own general practitioner, treating specialist or personal pharmacist, and nothing on the Website or in these Terms should be read as such.
3. Nature of Service
You may submit information and request access to care through our platform.
We facilitate interactions between you and independent practitioners and pharmacists.
A practitioner will determine what treatment (if any) is appropriate.
You may request consultations at any time, subject to practitioner availability.
A pharmacist will be involved prior to any treatment being supplied.
Treatment will only be supplied where appropriate steps have been completed.
You acknowledge that:
- care is delivered via an online service and is based on the information you provide
- practitioners rely on the accuracy and completeness of information you provide
- additional information or interaction may be required before treatment is supplied
- treatment is not guaranteed and may not be appropriate for all individuals
- outcomes vary and cannot be predicted or assured
Unlimited consultations clarification
- Where the Website or marketing materials refer to “unlimited consultations” or similar, this refers solely to consultations with our partner doctors arranged through The Hairy Pill® as part of an active subscription.
- It does not extend to, cover the cost of, or in any way relate to consultations a customer has independently with their own general practitioner, specialist or any other healthcare provider outside The Hairy Pill®‘s service.
- The Hairy Pill® accepts no liability for costs, advice or outcomes arising from consultations obtained outside its partner network.
4. Scope of Service
Practitioners provide consultations and make decisions in relation to treatment within the scope of the services offered through the platform.
5. Not Emergency Care
Our services are not suitable for emergency situations.
If you require urgent medical attention, call 000 or seek immediate care.
If your condition worsens or you are concerned about your health, you should seek appropriate medical assistance.
AI Chatbot
Our website features an AI-powered virtual assistant (“chatbot”) to help answer general questions and direct you to the right part of our service. The chatbot is not a medical practitioner and does not provide medical advice, diagnosis or treatment recommendations.
It provides general information only, which may be incomplete or inaccurate, and is not a substitute for a consultation with a doctor or pharmacist.
Any treatment decision is made solely by an independent practitioner in accordance with section 9, based on information you provide directly to that practitioner, not information provided to the chatbot.
To the extent permitted by law, we are not liable for any loss, damage or injury arising from your reliance on chatbot responses. Nothing in this section excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
6. Eligibility
To use the service, you must:
- be at least 18 years old
- be located in Australia
- be capable of entering into a legally binding agreement
- provide accurate and complete information when using the service
7. Your Responsibilities
- provide complete, accurate and up-to-date information
- promptly update any changes to your health or circumstances
- follow practitioner instructions and directions
- seek independent medical advice where appropriate
- only use any treatment provided to you for your personal use
Failure to provide accurate or complete information may impact the availability or suitability of treatment.
You are responsible for your own health decisions.
8. Accounts and Identity
You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.
You must notify us immediately if you become aware of any unauthorised use of your account.
We may verify your identity at any time and may restrict access if we are unable to do so.
9. Treatment
Treatment may be provided in accordance with the clinical judgment of the practitioner, including where use differs from standard approved indications.
Practitioners may adjust, continue or discontinue treatment at their discretion.
We do not guarantee that any treatment will be available or supplied.
10. Fees and Payments
Fees include amounts payable to independent practitioners and pharmacists, together with our platform services.
We collect payments on behalf of practitioners and pharmacists in connection with services they provide to you.
Pricing
An initial fee (currently $225, unless varied) applies.
Ongoing fees (currently $75 per month, unless varied) apply.
Pricing may change from time to time with notice.
Billing
Billing occurs periodically and/or aligned to services provided by practitioners or pharmacists, including the preparation or supply of treatment.
You acknowledge that billing may occur prior to dispatch where relevant services have been provided.
Payments
You authorise us to charge your nominated payment method.
If a payment fails, we may retry payment, suspend or delay services, or restrict access to your account.
Third Parties
Payments are processed by us on behalf of practitioners and other service providers.
11. Cancellation
Cancellation will apply to future billing periods.
You will not be charged for future services after cancellation.
Cancellation does not affect any fees already incurred, including where treatment has been prepared or supplied but not yet fully paid for.
We may suspend or cancel your access to the service where necessary, including where you breach these Terms or where continued use presents a risk to the service or others.
12. Refunds
Refunds may also be provided where cancellation occurs prior to treatment being prepared or supplied.
Refunds are not available where services have been provided or where treatment has been prepared or supplied.
We may, at our discretion, offer adjustments, credits or alternative arrangements where appropriate.
13. Fulfilment and Delivery
Delivery timeframes may vary depending on the completion of required steps and third-party processes.
If required steps are incomplete, including identity verification or required interactions, supply may be delayed.
You are responsible for ensuring that your delivery details are accurate and up to date.
We are not responsible for delays, loss or issues caused by third-party providers.
14. Risks and No Guarantees
Outcomes may vary between individuals.
You acknowledge that all treatment carries potential risks and that you accept responsibility for your decision to proceed.
Any treatment is provided based on the clinical judgment of an independent practitioner.
15. Third Party Providers
To the extent permitted by law, we are not responsible for the acts, omissions or services provided by any third-party provider.
16. Privacy
By using the service, you consent to the collection, use and disclosure of your personal information as described in that policy.
You acknowledge that we may share your information with independent practitioners, pharmacists and service providers where required to facilitate the services provided through the platform.
17. Liability
We are not liable for any indirect, incidental or consequential loss.
We do not make any representations or warranties about the suitability, reliability or availability of the service or any treatment.
Nothing in these Terms excludes, restricts or modifies any rights you may have under applicable law, including the Australian Consumer Law.
18. Changes to Terms
Updated Terms will be published on our website and will apply from the date of publication.
Where appropriate, we may provide notice of material changes.
Your continued use of the service after any changes are published constitutes acceptance of those changes.
19. Governing Law
You submit to the non-exclusive jurisdiction of the courts of Victoria.
Promotional Offers
Hair Loss Awareness Month Offer – Save $35 on New Treatment Plans
Receive $35 off your first 3-month treatment plan when you purchase a new eligible treatment plan online at thehairypill.com.au and enter the code AWARE35 at checkout.
Promotion Period: Offer commences at 12:00pm AEST on Thursday 20 August 2026 and ends at 11:59pm AEST on Monday 31 August 2026.
The promotional price is $190 upfront (equivalent to $63.33 per month for the first three months), reduced from the standard price of $225. Following the initial three-month period, treatment continues on a recurring subscription at $75 per month, unless cancelled in accordance with The Hairy Pill®‘s subscription terms.
Offer is available to new The Hairy Pill® patients only purchasing an eligible treatment plan through thehairypill.com.au. Existing patients are not eligible.
The promotional code must be entered at checkout and cannot be applied retrospectively to completed purchases.
Limit of one (1) promotional code redemption per eligible customer. The offer is not transferable, exchangeable or redeemable for cash or credit.
This promotion cannot be used in conjunction with any other offer, discount code or promotion unless expressly stated by The Hairy Pill®.
The Hairy Pill® reserves the right to verify eligibility and to cancel or refuse any order where the promotion has been used contrary to these Terms and Conditions or where fraudulent or abusive activity is suspected.
The Hairy Pill® reserves the right to amend, suspend or withdraw this promotion at any time where reasonably necessary, including in the event of unforeseen circumstances.
New Patient Offer – $25 Off Your First 3-Month Treatment Plan
Receive $25 off your first 3-month treatment plan when you purchase an eligible treatment plan online at thehairypill.com.au and enter a valid promotional code at checkout. Promotional codes may be made available by The Hairy Pill® from time to time through selected marketing channels.
The promotional price is $200 upfront, reduced from the standard price of $225. Following the initial three-month period, treatment continues on a recurring subscription at $75 per month, unless cancelled in accordance with The Hairy Pill®‘s subscription terms.
Offer is available to new The Hairy Pill® patients only purchasing an eligible treatment plan through thehairypill.com.au. Existing patients are not eligible.
The promotional code must be entered at checkout and cannot be applied retrospectively to completed purchases.
Limit of one (1) promotional code redemption per eligible customer. The offer is not transferable, exchangeable or redeemable for cash, credit or any other benefit.
This promotion cannot be used in conjunction with any other offer, discount code or promotion unless expressly stated by The Hairy Pill®.
This offer has no fixed end date and may be amended, suspended or withdrawn by The Hairy Pill® at any time without prior notice.
The Hairy Pill® reserves the right to verify eligibility and to cancel or refuse any order where the promotion has been used contrary to these Terms and Conditions.
Returning Patient Restart Offer – $75 Off Your Next 3-Month Treatment Plan
Eligible returning patients will receive $75 off their next 3-month treatment plan (equivalent to one month free) when they restart their subscription by accessing the restart form via the SMS link provided by The Hairy Pill® and successfully completing the restart process. No promotional code is required. The discount will be applied automatically to eligible accounts.
The promotional price is $150 upfront (equivalent to $50 per month for the first three months), reduced from the standard price of $225. Following the initial three-month period, treatment continues on a recurring subscription at $75 per month, unless cancelled in accordance with The Hairy Pill®‘s subscription terms.
Offer is available to eligible returning The Hairy Pill® patients only who have previously ceased treatment and have received a restart SMS from The Hairy Pill®. New patients, current active patients and customers who have not received a restart invitation are not eligible.
The discount is applied automatically to eligible accounts and cannot be transferred to another customer, exchanged for cash or credit, or applied retrospectively to completed purchases.
Limit of one (1) restart offer redemption per eligible patient.
This promotion cannot be used in conjunction with any other offer, discount code or promotion unless expressly stated by The Hairy Pill®.
This offer has no fixed end date and may be amended, suspended or withdrawn by The Hairy Pill® at any time without prior notice.
The Hairy Pill® reserves the right to verify eligibility and to cancel or refuse any order where the promotion has been used contrary to these Terms and Conditions.
