How do I update my details?

If at any time you wish to change personal information that is inaccurate or out of date, please contact us by emailing us at [email protected] and we will update your details.

How do I get a new prescription?

Not to worry! We’ll organise it all for you. You’ll receive an email to keep you up-to-date with your treatment. If you have any questions, please feel free to reach out anytime at [email protected].

What if I want to cancel my subscription?

We’ll be sorry to see you go but we try to make cancellations as easy as possible. 

  1. You can call us from 9am to 5pm AEST at (03) 8899 6322
  2. You can email [email protected]

Learn more about cancelling your subscription here.

Want to adjust your subscription or refill date?

If you’re a current patient, you can adjust your subscription or refill date at any time by emailing us at [email protected].

Is my data safe?

We make it a priority to store the personal data attached to your individual records as safely and securely as possible. Only medical practitioners, pharmacies, patient services, and company directors will have access to the necessary data.

Learn more about how we store your personal data here.