Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to The Hairy Company Pty Ltd (ACN 625 430 239) (“we”, “us”, “our”), trading as The Hairy Pill^®.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy laws.

This policy explains how we collect, use, disclose and store your personal information when you access or use our platform and services.

By using our services, you consent to the handling of your personal information in accordance with this Privacy Policy.

Please also refer to our Terms and Conditions, which govern your use of our platform and services.

2. What Information We Collect

We collect personal information that is reasonably necessary to provide and facilitate our services.

The types of personal information we may collect include:

identity and contact information (such as your name, date of birth, address, email and phone number)
account and billing information
information you provide when using our platform, including responses to questionnaires or forms
health and medical information generated or recorded by independent practitioners and pharmacists in connection with services facilitated through the platform
communications between you and us, or between you and practitioners or pharmacists through the platform
technical and usage information, including IP address, device information and website interactions

We may also collect information from independent practitioners, pharmacists and other service providers involved in facilitating services to you.

3. How We Collect Information

We collect personal information in a number of ways, including:

directly from you when you create an account, complete forms, questionnaires or interact with our platform
when you communicate with us, including via email, phone or other channels
through your use of our website or platform, including through cookies and similar technologies
from independent practitioners, pharmacists and other service providers involved in facilitating services to you
from third-party service providers who assist us in operating the platform

Where reasonable and practicable, we collect personal information directly from you.

4. Why We Collect and Use Information

We collect, hold, use and disclose personal information for the purpose of operating our platform and facilitating services provided by independent practitioners and pharmacists.

This includes:

enabling you to access and use our platform
facilitating interactions between you and independent practitioners and pharmacists
allowing practitioners and pharmacists to assess, provide and manage services to you
processing payments and managing billing
communicating with you about your account, services and support
improving our platform, services and user experience
complying with our legal and regulatory obligations

We may also use your personal information to send you updates, service-related communications and marketing communications about our services, where permitted by law.

You can opt out of marketing communications at any time.

5. Disclosure of Information

We may disclose your personal information to:

independent practitioners and pharmacists involved in facilitating services to you
third-party service providers who assist us in operating our platform (such as technology, payment and delivery providers)
professional advisers, including legal and accounting advisers
regulatory authorities, where required by law

We only disclose personal information where it is reasonably necessary to provide and facilitate our services, or where required or permitted by law.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your personal information is stored electronically on secure systems and may be stored by third-party service providers engaged by us.

We implement appropriate technical and organisational measures to safeguard your information.

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure.

7. Access and Correction

You may request access to the personal information we hold about you, or request that it be corrected if it is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making corrections.

In some circumstances, we may be unable to provide access or make corrections, including where permitted by law.

8. Marketing and Communications

We may use your personal information to send you updates, service-related communications and marketing communications about our services.

We may communicate with you via email, SMS or other channels you have provided.

You can opt out of receiving marketing communications at any time by using the unsubscribe function or contacting us.

Opting out of marketing communications will not affect service-related communications that are necessary to provide our services.

9. Cookies and Analytics

We use cookies and similar technologies to collect information about how you use our website and platform.

This may include information such as your IP address, browser type, device information and interactions with our website.

We use this information to operate, improve and optimise our platform and user experience.

You can manage your cookie preferences through your browser settings, however disabling cookies may affect the functionality of the platform.

10. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that your personal information is handled in a manner consistent with Australian privacy laws and is appropriately protected.

By using our services, you consent to the disclosure of your personal information to overseas recipients in accordance with this policy.