Collecting information about you
The information collected by cookies does not identify an individual and is only used for the purpose of aggregating and analysing information in order to improve our product offering, user experience and ensure our marketing is relevant.
Registering as a user or member
- medical history;
- family medical history (where relevant);
- medication and/or courses of treatment (current and historical); and
- general health information.
We may contact you at the email or other address or contact medium which you provide to us in order to:
- Provide you with ongoing information about your journey as a patient/customer, or to seek information;
- Provide you with updated information about our website; or
- Provide you with other marketing information about our products and/or services which may be available to you.
If you are receiving journey and/or marketing/promotional information and do not wish to receive this information any longer, you may remove your name from our list either by clicking the unsubscribe button at the bottom of a promotional email or e-mailing us at [email protected] and asking to be removed from our mailing list. Please allow 10 business days for this request to be processed.
We will disclose your information to a partner doctor to consider whether it is appropriate to prescribe the hair loss treatment. If you are prescribed the hair loss treatment we, or the doctor, will also disclose relevant information to a pharmacist so they are able to prepare and provide the hair loss treatment to you.
The underlying IP and technology adapted for the hair loss treatment has been developed by its patent owner Samson Clinical Pty Ltd (ACN 607 005 514) (“Samson Clinical”). Samson Clinical is an independent company committed to the development of novel technologies useful in the treatment and management of hair loss and hair shedding conditions.
We may provide information to Samson Clinical about the use of the hair loss treatment by persons who access our website. This may include information relating to the number of people seeking the hair loss treatment, the number of people prescribed the hair loss treatment, the period for which people use the hair loss treatment, the dose of the hair loss treatment prescribed and the age and geographical location of such people.
By ordering the hair loss treatment you consent to your information being provided to Samson Clinical in accordance with the preceding paragraph.
In order to operate the website or deliver a service we may sometimes share your personal information with a service partner or provider. We will not otherwise disclose your personal information to other companies without your consent.
We do not disclose personal information about you to advertisers.
We may disclose your personal information to persons located overseas where a service provider of ours stores information overseas. This may include computer servers located outside Australia that are utilised in relation to the operation of our business and website.
Access to information
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by e-mailing us at [email protected]. This information will be made available to you within 10 business days.
Changing and correcting personal information we hold
If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at [email protected] and we will amend this record. If you have an account with us you may also be able to update certain information through your account.
Storage of your information
We will take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.
Password and login
If we provide you with a user name and password you are responsible for the security of your password and log-in information. You take responsibility to ensure the confidentiality of this information.
Links to external sites
Changes to this policy
We are always very happy to answer any questions you may have regarding privacy or security, via our contact form on our contact page or by email at [email protected].