Delivery & Returns
Delivery
The first time you register on the website, and if you’re approved, you’ll receive counsel via a phone call from a partner pharmacist to confirm your details and discuss the active ingredients. If you’re not readily available to receive this phone call, delivery times will increase, as only once this phone call has been completed will your order be prepared, dispensed and dispatched by the pharmacist via express post with Australia Post.
On-Going Delivery
Every delivery other than your first delivery referenced above (deliveries after three months and every three months thereafter) should take between 3 – 5 business days.
Tracking
With every dispatch, you’ll receive Australia Post tracking information via email.
Address Details
It’s advisable to provide an address where you’ll be present to receive your order during normal business hours.
Please note, as we’re reliant on third parties such as Australia Post, we take no responsibility for any loss or damage during delivery.
Should you have any further questions on the above please contact us.
Returns
We’ll provide you with a full refund if you change your mind prior to your first bottle of medication being produced and dispatched by the pharmacist. You’ll receive a full refund for the purchase price in Australian Dollars (AUD).
We’ll provide you with a full refund if a partner doctor denies you for the hair loss treatment after reviewing your responses to the website form, the first time you register. You’ll receive a full refund for the purchase price in Australian Dollars (AUD).
We’ll provide you with a full refund if you decide not to continue once you speak with the pharmacist (after doctor approval) but before your treatment has been produced and dispatched by the pharmacist. You’ll receive a full refund for the purchase price in Australian Dollars (AUD).
If your refund is approved, it can take up to 10 business days to be completed.
Due to regulations, medicines both general and prescription in nature, including any medication that is taken orally, can’t be returned or reused and won’t be refunded. Once medicine has left the pharmacy, the conditions of storage and whether or not the product has been tampered with can’t be guaranteed.