Frequently Asked Questions

About The Hairy Pill®

In accordance with the Therapeutic Goods Act 1989, advertising prescription-only medication directly to consumers is not permitted in Australia. Therefore, we at The Hairy Pill® are unable to disclose the active pharmaceutical ingredients on our website, which is classified as a medium for advertising.

To find out more with respect to advertising prescription medication in Australia, follow this link: https://www.tga.gov.au/hubs/advertising-therapeutic-goods.

You can speak directly to a customer experience team member Monday - Friday 8.30 am-5.30 pm AEST by phone at (03) 8899 6322 or email us at hello@thehairypill.com.au for any further details.

The Hairy Pill® is locally based in Melbourne, Australia. Our main offices are in Chapel St, Prahran, Melbourne, 3181.

Dr Sinclair is a part owner of the company and he oversees the medical side of The Hairy Pill®. He invented and has licensed the underlying technology to The Hairy Pill® and their partnered doctors.

The underlying patent technology used by The Hairy Pill® was issued by IP Australia, which is the governing body for all patents in Australia.

Your data and privacy are extremely important to us at The Hairy Pill®. That’s why we make it a priority to store your data as safely and securely as possible by The Hairy Pill®.

We want to make sure that you feel comfortable and confident that your personal data is safe and secure. That is why only medical practitioners and company directors will have access to the necessary data.

Of course. For us at The Hairy Pill® this is of the upmost importance. Rest assured that your personal data, that is attached to your individual records, is safe and secure.

We will take all reasonable steps to keep secure any information which we hold about you, and to only keep this information stored on secure servers that are protected in controlled facilities.
If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at hello@thehairypill.com.au and we will amend this record.

Your Account and Subscription

We are currently updating the accounts section on the site. In the meantime, you can send through any changes to hello@thehairypill.com.au.

We're sorry to hear you want to cancel your subscription.

We try to make this as easy as possible for you and offer two ways to cancel:

  1. You can call us from 9 am to 5 pm AEST at (03) 8899 6322
  2. You can email hello@thehairypill.com.au

***If your next refill date is within the next 24 hours, please call us to ensure your cancellation request is processed before your refill order.

***Please note your cancellation is not official until you receive a cancellation confirmation email. 

If you’re unsure if you want to cancel, please don’t hesitate to give us a call or send us an email — we’re here to help you make the right decision.

We’re big fans of results. For the treatment to be effective it needs to be used continuously to see results, click the following link to see examples: https://www.thehairypill.com.au/results/.

Rather than putting the burden on you to remember to order it each time, we wanted to make your life easier by processing and shipping your refills quarterly so that you never run out. We also continue to track and change your dose via our doctor phone consultations to drive the best possible results. If you’re a current customer, you can adjust your subscription or refill date at any time by emailing us at: hello@thehairypill.com.au.

Our Doctors

Our doctors are Australian licensed and registered GPs who work under the guidance of Dr Rodney Sinclair.

  • Dr Rodney Sinclair – MED0001136753
  • Dr Simon Rose – Prescriber 513249
  • Dr Daniel Rawicki – Prescriber 2809267
  • Dr Russel Krawitz – Prescriber 2400033
  • Dr Samuel Cooke - Prescriber 2799339
  • Dr Joshua Sansom - Prescriber 2786582
  • Dr Emma Fraser - Prescriber 2794246
  • Dr Simon Olenski - Prescriber 2616955

Dr Rodney Sinclair is a world leader in hair loss and dermatology. Not only has he been involved in multiple successful patents, Dr Sinclair is the co-author of the dermatology section in the Oxford Textbook of Medicine and the lead author of Therapeutic Guidelines - Dermatology, Australia.
He has written thirteen textbooks on dermatology and has over four hundred research publications to his name.
Dr Sinclair is also the Secretary General of the International Society of Dermatology Congress and he is frequently invited to give guest lectures at major conferences around the world.

Over the last 25 years, Dr Sinclair has helped over ten thousand patients with hair loss in a clinical setting. So far, he has had enormous success in which the vast majority of patients have achieved significant hair regrowth.
That’s why you can put your confidence in The Hairy Pill®, knowing that it is backed by clinical results and research.

No, Dr Sinclair actually treats both men and women!

The Hairy Pill® has been made available online so that it is convenient, accessible and affordable for everyone across Australia.

Medical Care

In accordance with the Therapeutic Goods Act 1989, advertising prescription-only medication directly to consumers is not permitted in Australia. Therefore, unfortunately we are unable to disclose the active pharmaceutical ingredients on our website, which is classified as a medium for advertising.

To find out more with respect to advertising prescription medication in Australia, follow this link: https://www.tga.gov.au/hubs/advertising-therapeutic-goods.

You can speak directly to a customer experience team member Monday - Friday 8.30 am-5.30 pm AEST by phone at (03) 8899 6322 or email us at hello@thehairypill.com.au for any further details.

Yes. The doctors contracted with The Hairy Pill® are licensed and registered Australian Practictioners who work under the guidance of Dr Rodney Sinclair.

  • Dr Rodney Sinclair – MED0001136753
  • Dr Peter Stiebel – MED0001040669
  • Dr Simon Rose – MED0001066713
  • Dr Daniel Rawicki – MED0001930855
  • Dr Russel Krawitz – MED0001547748

For more detailed information on our doctors follow the accompanying link:  https://support.thehairypill.com.au/hc/en-us/sections/360009159173-Our-Doctors

Yes, telemedicine is legal. We’ve worked closely with the Australia’s top hair loss authorities and healthcare lawyers to create an experience that is safe, legal, and seamless for our users.

Yes. A customer experience team member can schedule time for you to speak to a doctor whenever you need. Simply email us at hello@thehairypill.com.au to set up a time or call (03) 8899 6322.

This is a service included in your subscription, it is not an additional cost that you will incur.

Yes. They are registered Australian pharmacies.

They have over 20 years experience in the industry and have been compounding medication for Professor Rodney Sinclair for over 10 years.

The Hairy Pill® is partnered with PharmacySmart Compounding and MyCompounder to compound The Hairy Pill® for all its patients.

The active ingredients are consistently tested by a third party to ensure the correct quantity is being compounded in each pill and that the quality is not compromised. All active ingredient are TGA approved.

Hair Loss Men

The average person loses as many as 100 hairs per day. Hair loss, on the other hand, is when you lose a greater amount than this average - and this can be defined as excessive shedding. This shedding causes hair thinning, patchy hair and baldness.

There are many causes of hair loss.

One of the most common forms of female hair loss is androgenic alopecia, also known as female pattern baldness. Female hair loss is a little less noticeable than male baldness. Rather than a receding hairline, hair loss for women often presents as a thinning of the hair behind the hairline.  

  • Styling can cause hair loss if hair is excessively straightened, brushed, bleached or permed. Further, traction alopecia occurs when hair roots are damaged from over styling or pulling hair too tightly in hairstyles like ponytails, braids, or pigtails leading to significant hair loss.
  • There are three autoimmune conditions with unknown causes that can cause hair loss. Alopecia areata, which causes patchy hair loss on the scalp; alopecia totalis leads to scalp baldness and alopecia universalis where one loses hair on their body and scalp.
  • Hair loss can be a by-product of diseases, including cancer, diabetes and lupus.
  • Hyperhidrosis, a condition which causes excessive sweating can lead to lactic acid secretion harming the scalp and hair, leading to hair loss.
  • Some infections can cause patches of hair loss, such as tinea capitis (ringworm of the scalp), a contagious fungal infection.
  • Medical treatments like radiation therapy and chemotherapy for cancer can cause hair loss.
  • Medications including Accutane, blood thinners, anti-inflammatories, anti-fungal, drugs used to treat depression, high blood pressure, ulcers, thyroid disorders, Parkinson’s, heart disease, gout, glaucoma, epilepsy, cholesterol can all lead to hair loss.
  • Unhealthy dieting, eating disorders or generally poor nutrition can cause hair loss.
  • Trichotillomania is a psychological disorder which causes people to compulsively pull out their hair from the scalp, brows, or elsewhere on their body.

Anyone can suffer from hair loss. Around twenty percent of Australian men will become bald in their twenties, thirty percent in their thirties and almost half of Australian men will experience baldness in their forties.

At the early stages of your The Hairy Pill® journey you may experience some hair shedding, which is completely normal and actually indicates that the treatment is working!

You may notice a little bit of extra hair shedding on your brush, after the shower or on
your pillow. This is actually a good sign because as The Hairy Pill® starts to initiate growth
of new hair follicles this will cause old ones to fall out. If you aren’t noticing this please don't
be concerned, each person is different.

Your hair doesn’t grow continuously but rather in cycles. Hair grows for a fixed period and is
then replaced with new hair. You would normally replace every hair on your head every 3-4
years. So effectively, you’re losing about 50-100 hairs each day (which is usually not
noticeable). The hairs that are falling out are the ones that died three months ago and sit
dormant until they fall out.

The best way to stop hair loss is through preventative medical treatments such as the treatment at The Hairy Pill®. There are other hair loss options in the market, however the efficacy of The Hairy Pill® is unparalleled.

Don’t just take our word for it, read what our customers had to say about The Hairy Pill® at https://www.thehairypill.com.au/reviews/.

It’s never too late to start taking The Hairy Pill®. Often the greater your hair loss, the longer it may take for you to start regrowing your hair.

Everyone responds differently, regardless of how much hair they have already lost. You can take comfort in the fact that over 10,000 patients have had success with our product and reported significant hair regrowth.

Medically known as Androgenic Alopecia, male pattern baldness is responsible for 95% of hair loss in men. It can be defined as excessive hair shedding that is the result of hormonal and genetic factors.

Hair loss is unique to each person who experiences it and is therefore unpredictable. Some people will go completely bald in five years, for others the process is much slower.

Up to 95% of male hair loss is genetic.

Yes, alopecia is a fancy medical name for hair loss or baldness.

It actually has an interesting origin story. The word alopecia comes from the Greek word for fox, 'alopex', which was often seen to exhibit hair loss or suffer from mange.

There is no magic potion that will make your hair grow faster. There are steps you can take to strengthen and regrow your hair along with things you can do to make it thicker and healthier, but the rate at which it will grow will not change.

Though not excessively, certain hairstyles can cause hair loss.

There is no strong, scientifically backed research or literature to say diet causes hair loss.

Hair Loss Women

There are many causes of hair loss.

One of the most common forms of female hair loss is androgenic alopecia, also known as female pattern baldness. Female hair loss is a little less noticeable than male baldness. Rather than a receding hairline, hair loss for women often presents as a thinning of the hair behind the hairline.  

  • Styling can cause hair loss if hair is excessively straightened, brushed, bleached or permed. Further, traction alopecia occurs when hair roots are damaged from over styling or pulling hair too tightly in hairstyles like ponytails, braids, or pigtails leading to significant hair loss.
  • There are three autoimmune conditions with unknown causes that can cause hair loss. Alopecia areata, which causes patchy hair loss on the scalp; alopecia totalis leads to scalp baldness and alopecia universalis where one loses hair on their body and scalp.
  • Hair loss can be a by-product of diseases, including cancer, diabetes and lupus.
  • Hyperhidrosis, a condition which causes excessive sweating can lead to lactic acid secretion harming the scalp and hair, leading to hair loss.
  • Some infections can cause patches of hair loss, such as tinea capitis (ringworm of the scalp), a contagious fungal infection.
  • Medical treatments like radiation therapy and chemotherapy for cancer can cause hair loss.
  • Medications including Accutane, blood thinners, anti-inflammatories, anti-fungal, drugs used to treat depression, high blood pressure, ulcers, thyroid disorders, Parkinson’s, heart disease, gout, glaucoma, epilepsy, cholesterol can all lead to hair loss.
  • Unhealthy dieting, eating disorders or generally poor nutrition can cause hair loss.
  • Trichotillomania is a psychological disorder which causes people to compulsively pull out their hair from the scalp, brows, or elsewhere on their body.

Studies have shown that almost half of all Australian women will experience hair loss at some stage of their lives. Reasons for hair loss can range from genetics and hormones to hair styling, medication and disease.

At the early stages of your The Hairy Pill® journey you may experience some hair shedding, which is completely normal and actually indicates that the treatment is working!

You may notice a little bit of extra hair shedding on your brush, after the shower or on
your pillow. This is actually a good sign because as The Hairy Pill® starts to initiate growth
of new hair follicles this will cause old ones to fall out. If you aren’t noticing this please don't
be concerned, each person is different.

Your hair doesn’t grow continuously but rather in cycles. Hair grows for a fixed period and is
then replaced with new hair. You would normally replace every hair on your head every 3-4
years. So effectively, you’re losing about 50-100 hairs each day (which is usually not
noticeable). The hairs that are falling out are the ones that died three months ago and sit
dormant until they fall out.

Hair thinning may start in your twenties. Most women will start noticing hair loss and hair thinning after the age of thirty.

Yes, alopecia is a fancy medical name for hair loss or baldness.

Contact Us

Call 000.

We are not an emergency medical service.